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Q: When and where are meals served?
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A: Meals are served in our dining room* and we encourage all residents to attend and socialize. A designated area is provided for those requiring assistance with eating. Residents may choose to eat in their room. The nurse should be provided with sufficient notice prior to the meal so the kitchen may be alerted to the resident’s wishes. Meal times are as follows:
Breakfast 7:30 am
Lunch 11:30 am
Dinner 5:30 pm
* Guest meals may be purchased for $2. Please allow the dietary staff sufficient notice of guests planning to dine in our facility.
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Q: What are the visiting hours?
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A: Unlike a hospital, we have no set visiting hours. Guests are welcome and highly encouraged to visit. However, medical and personal care of our residents are our highest priorities, so we ask that visits do not interfere with these efforts and take place during typical waking hours only. Exceptions will be made on a case-by-case basis. Children of all ages are welcome as well, but we ask that they be supervised at all times.
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Q: Are items from home allowed to make the room more comfortable?
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A: Personal items from home are a great idea. Favorite pictures, throw blankets and plants are highly encouraged to help personalize a room. Some items, however, are too hazardous and are not allowed at all (i.e. candles, throw rugs, hot plates, etc.).
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Q: Is a telephone or television available in the room?
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A: Telephone and television connections are available in every room, but it is up to residents and/or family members to make the necessary arrangements with the service provider for their installation and billing.
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Q: What types of clothing should residents keep in their room?
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A: Clothing should be suited to the season and personal wishes of the resident. Since individual storage space is limited, family members should retain any out-of-season garments not frequently worn.
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Q: Should residents bring a wheelchair or walker?
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A: If there is a clinical need for durable medical equipment and one is available, it can be brought. All personal equipment should be labeled clearly. Electric wheelchairs and scooters are allowed.
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Q: Are tips or gifts to the staff allowed?
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A: These types of gestures are strictly forbidden. If a resident wishes to express thanks to any of our employees, we ask that it is done verbally or with a thank-you card. Residents are encouraged to let the staff supervisor know so the individual can be recognized among their peers.
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Q: How do residents get mail?
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A: Mail will be delivered to the facility and distributed to residents on Monday through Friday by the activities director. All mail should be addressed as follows:
Resident’s Name
c/o Lake Charles Care Center
2701 Ernest Street
Lake Charles, LA 70601
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Q: Is there a beautician or barber available?
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A: Our staff will help perform normal grooming such as fingernail and toenail clipping, shaving and hair brushing/combing. A licensed beautician is available each week for haircuts and styling. Our business office manager can help schedule an appointment. The fees are as follows:
Cut $8.00
Wash & Set $9.00
Cut, Wash & Set $14.00
Permanent $35.00
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Q: Are religious services available?
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A: A non-denominational church service is provided on Sunday at 8:30 am. Rosary is recited once a week and is denoted on the activities calendar.
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Q: Are laundry services provided?
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A: The facility provides all bed linens and towels and is responsible for laundering them. This service is also provided for personal clothing, as long as it is adequately labeled. If family members choose to wash clothing, we ask that dirty clothing be picked up every 2-3 days.
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Q: What do the residents do in their free time?
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A: We have an excellent activity program and encourage participation. There are planned activities daily, a birthday party each month and special events. A calendar is posted in the resident’s room to keep up-to-date with the schedule for the month. The activity room and other common areas are available 24 hours a day for the residents’ use. There are board games, playing cards, reading material, etc. for enjoyment. Residents are highly encouraged to let our staff know what sorts of activities they prefer so that we can accommodate requests or find other residents with similar interests.
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Q: Can family members volunteer?
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A: Our activities director operates a volunteer program made up of members of the local community who choose to assist in hosting events, providing entertainment and interacting with our residents. Anyone with special skills, talents or extra time to share is encouraged to become a volunteer.
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Q: Do residents have a say in how the nursing home operates?
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A: Our staff is expected to be flexible and honor all reasonable requests made, as long as it does not endanger the residents.
Participation in the resident council is encouraged. The council meets each month with our activities director to represent all of our residents’ concerns and make suggestions to the facility staff.
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Q: Is there a doctor on call?
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A: Dr. Mir Khan of Lake Charles is the medical director of our facility and is ultimately responsible for the care of all the residents at Lake Charles Care Center. He makes rounds in the facility every week to see his patients and is conferred with periodically concerning the health care we provide. Residents are free to choose an attending physician other than the medical director, but they are required to see the resident at least once every 30 days for the first 90 days after admission and at least once every 60 days thereafter.
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Q: How are doctor’s appointments scheduled?
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A: Coordination of doctor’s appointments is made through our nursing staff. If our staff feels that a visit is warranted, we will make the necessary arrangements and notify family. Lake Charles Care Center provides transportation for all medical appointments.
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Q: Are residents allowed to leave the facility?
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A: There are certain restrictions Medicare and Medicaid place on nursing home residents. These are described in our bed hold policy. Aside from these limitations, residents may leave as often as they like to spend time with family and friends, attend special events, or just take a drive one afternoon. Residents must, however, sign out with their nurse and check to see if any medication or special attention is required while they are away.
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